What we do
Technology Advocacy
What we see
Technology continues to significantly influence the way in which organisations conduct business. The rate of business technological advancement now enables any business to reach new regional, national and international markets
Avoiding a technology cul-de-sac is essential for any business, preventing contractual and commercial issues that impair business development and impact business performance. It is advantageous to gain an independent assessment where a supplier, vendor or provider led technology recommendation is proposed to meet the objectives of your business strategy, to ensure that the technology road-map does not become a cul-de-sac.
What we deliver
Our focus is upon the collaboration with our customers to define, design and deliver the technology infrastructure that is of robust design, adaptive, operationally supported and with commercial rigour.
We are vendor independent and our primary approach to technology is to focus upon industry standards yielding vendor agnostic solutions to best fit the customer strategy. We also acknowledge for certain business sectors, only vendor proprietary solutions are available yet these too are subject to optimisation within a customer strategy delivery.
Our technical services include:
- Step-in troubleshooting
- Technical Lead
- Front-end analysis/IT health check
- Architecture design/consultancy
- Transformation design/consultancy
- Transformation design/consultancy
- Security design/consultancy
Our core technical competencies include:
- Core Data network
- Core WAN network
- Data Centre technologies
- Internal/External Wireless
- Unified Communications
- Contact Centre & CRM
- Core Security
- Supplier selection
- Proof-of-Concept design/analysis
- Performance analysis/consultancy
- Technical project management
- Operational readiness assessment
- Knowledge management
- Interim resourcing
- Cloud services
- Virtualisation & VDI
- B2B
- Big-Data
- BYOD/CYOD/MDM
- Storage
- Systems/Network/Building management
Our pragmatic approach to any technology design, it has to be secure, robust, agile and scalable.
Equally, we know and understand that an introduction of a technology service has an impact within a business and therefore must be provisioned with a non-siloed approach.
In collaboration with our customer, we frame, enable and execute technology deployments always with our objective to make complex things simple and support the customer to ensure projects are successfully delivered
Commercial Framing
What we see
In today’s dynamic global economy the challenge for any business is to reduce costs yet at the same time be more agile to adapt to changes within markets and individual business sectors. It’s a tricky balance!
All businesses want to reduce costs yet any initiative must take a view of the wider impact to a business. For example, businesses can realise cost benefits through outsourcing some or all of IT operations. However, without appropriate supervision, some outsource contracts can be too restrictive impacting the ability to improve service and potentially leading to a business losing the knowledge required for future in-house business development programmes.
When gaining cost savings through outsourcing, without proper supervision and looking at the core processes end to end you can create increased bottlenecks or new costs in the areas retained.
What we deliver
Our independence ensures that we provide an unbiased financial scrutiny approach when collaborating with our customer to provide commercial rigour within IT transformation & transition projects and service operations.
We share our real-world experience gained in framing CAPEX/OPEX contracts between customer and supplier when delivering IT solutions with an innovative and alternative approach to achieve cost-efficiencies, incentives for improvement, business development and operational optimisation.
We are typically invited to provide assessments during:
- Strategy planning
- Supplier Management/Procurement process
- Transformation and Transition planning/design
- Business continuity / Disaster Recovery planning
- Support Maintenance negotiation
- Cloud migration strategy planning
- Multi-sourcing negotiation
- Licensing management/SaaS planning
We help our customers to understand the value of a proposition rather than the hype surrounding it, ensuring that expectations can be met during the lifecycle of the contract and avoid commercial pitfalls that ultimately impact business performance.
Product Delivery
What we see
Project and programme management are essential for a successful strategy delivery and there is now an evolution within project management methodologies to become more agile adapting to the demands of business that enable participation in the new global economy.
Managing product delivery is a complex, challenging and cross-functional including internal/external resourcing, process/policy/procedure management, service readiness testing, governance and time & cost control – now more than ever technology delivery expertise is also seen as an essential element.
The balance between planning and delivery is fundamental to a successful project or programme, tailored to meet appetite for risk, required duration, quality, on time and to cost without compromising the original strategy.
What we deliver
We provide Product Delivery management to complement the customer Project, Programme or Development Manager tailoring to suit the project/programme environment, ownership/responsibility of individual or multiple subject matter deliverables and process alignment with Service Operations.
- We recognise that the proliferation and adoption of new business services necessitates a flexible and accelerated project delivery process. Our approach incorporates both traditional and adaptable project methodologies achieving an enhanced and dynamic approach to product and project delivery.
- Product delivery continues to evolve, we encourage our customers to incorporate analytic measurement as an information source aiding enhanced service operation measurement and optimised capacity performance.
We provide a pragmatic approach utilising hybrid methodologies meeting stakeholder expectations from the outset to correctly scope, resource plan and schedule. In collaboration with the customer, we constantly review and update the business case, at all times with clear focus upon execution, service operation and quality of delivery.
Service & Operation
What we see
Many companies have successfully transformed their manufacturing, development, sales and other business functions, improving their performance and reducing costs. What else can be targeted?
Service operations are now being actively reviewed for optimisation as they can have significant effect upon customer acquisition and retention. When service levels and costs are properly balanced and optimized, they can deliver a substantial and sustainable competitive advantage.
A plethora of frameworks identifying practices across all types business sectors used as the baseline for service operation and by nature can often be complex to manage. All frameworks maintain processes to analyse operations reviewed by an organisation with the objective to continually improve overall performance of an organisation and enhance the customer experience – yet often not fully recognised by stakeholders.
Executive management across many industries are increasingly challenged to control service costs whilst maintaining service levels and developing new customer services. Technology led services such as web-based self-service portals have helped improve overall productivity, but technology is only one part of the solution – the service model and service mindset must also change.
What we deliver
We have extensive multi-industry service and operation hands-on experience establishing measureable process alignment for project delivery, knowledge management and operational sustainable support. Typically our customers use familiar frameworks to deliver IT operating models:
- ITIL
- COBIT
- ISO
We provide expertise and collaboration across all service streams, most commonly engaged
- Service strategy definition
- Service transition & transformation
- Operational troubleshooting
- Release Management
- Service mapping
- Service improvement roadmap
- Capacity Management
- Change Management
- Knowledge Management
Increasingly we help our customers to align service operations with Big Data analytics, federating all ITSM data from different sources the data can be stored, analysed and shared to gain widespread value across IT operations and the business. By gathering all data found across ITSM, business managers analyse the data to generate actionable knowledge and optimised capacity management
Knowledge Management improves the quality of decision making throughout an organisation, trusted information from multiple data sources are essential elements within this process. We help our customers to define Knowledge Management strategies leveraging intellectual capital and promoting policies for targeting high quality information.
Cloud Services
What we see
There are many cloud service offerings available to all business sectors yielding the opportunities to reduce costs, accelerated product development and greater agility. As with any hosted service, choosing the right path whilst managing risk can be challenging.
Choosing the right cloud service to meet the specific business function, empowers an organisation with the agility to be more competitive responding quickly to market demands and developing a cloud ecosystem incorporating public, private and hybrid cloud services integrated within a business service model.
Cloud services can bring complexity to an organisation specifically security, privacy, compliance and data sovereignty. Furthermore, an IT infrastructure must be flexible to adapt for the cloud integration with optimised network, extended service management and expanded governance.
Cloud services continue to be developed providing business with increased levels of option flexibility and scalability establishing trusted partner relationships and service longevity – something that can be argued as not being available within traditional limited hosted service models, where exploiting of misunderstanding led to expensive long term contract models with incorrect expectations.
What we deliver
We understand Cloud services can bring significant advantages to a business yet it is not the panacea or even something that every business needs – we deliver consultancy to provide clarity upon
We provide a cloud architect service, offering design and development cloud services and consultancy services to either determine the effectiveness of cloud services within an organisation or indeed
- Cloud service identification
- Cloud service assessment
- Cloud service business integration
- Private Cloud infrastructure development
- Cloud ecosystem strategy and development
- Operations & Service Management
- Commercial verification
- Change Management